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Phase 3: Create and Implement

Your task in the intervention phase is to enable your client to make needed or wanted changes. The situation in Brickville presents a multi-faceted challenge due to the varied interests of the many relevant institutions and individuals involved. As a social worker, you need to develop a plan for the steps that you and others will take to empower client systems at both the micro (family) and meso (community) levels.

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Some of the community and organizational intervention activities that you can engage in with, or on behalf of, your client, include the following:

  • Information gathering and sharing

    Clients, including communities, often require assistance in completing tasks that help them move forward in a more informed manner. For example, communities may benefit from using the most current Census data, data from their business communities, and information gathered by social service agencies. However, individuals knowledgeable about how to acquire such information, or how to analyze or interpret data may not be available. You could either find the information that they need, develop the information, engage others to locate, gather, analyze or explain information, or provide an appropriate referral.

  • Community Needs Assessment

    One type of information that can be helpful is a community needs assessment. Community needs assessment is part of the assessment process, and provide additional information on which an intervention can be based. These efforts can involve the use of one source of data (such as a survey), or multiple sources of data that are analyzed and integrated.

  • Resource mobilization or acquisition

    Seeking goods or services needed by the client system is a common social work role. Resources may come from either formal systems (e.g., federal, state, regional, or municipal sources) or informal systems (i.e., family, friends, religious organization, or neighborhood entities). At the family system level, informal resources are preferred over formal, due to the prospect of long-term sustainability of availability from these resources.

  • Advocacy

    Advocacy efforts involve working with or on behalf of the client system to acquire resources that would otherwise not be accessible. Social workers engage in advocacy to help one individual or family, or on behalf of a population of clients. Additionally, helping one client can result in assistance for others in a similar situation. For example, helping one client to determine how to obtain a title to her house after a parent passed away (who did not have a will) could help others in the community with the same situation with that knowledge.

  • Support

    Clients are most likely to work toward change when they have support in the process and are instilled with hope along the way that positive change is possible. Social workers can provide support when the challenges of change efforts seem overwhelming to clients, and perceive a payoff at the end of the process. To maintain that optimism, the worker must be supportive and encouraging and be able to frame setbacks as an inevitable part of the process.

  • Policy Practice

    Take a look back at your dual assessments of each client and consider the policies and programs that help them to or hinder them from achieving their goals. Outline potential policy practice strategies and skills that could address policy and program-related barriers.

Answer the questions below

  • What factors will determine which of the intervention strategies you will use at the community level?

  • Are you personally more comfortable with some intervention strategies than others? If so, which ones are easiest and most problematic for you? Reflect on the reasons for your answer.

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My Intervene Tasks

Consider interventions supported by evidence-based practice and your knowledge of your specific clients.

Create your intervention plans. List the goal(s) you hope to accomplish, in specific, measurable terms, and develop a plan for meeting those goals that includes specific steps to take in the process.

Examine new issues or concerns that arise during the intervention process and monitor any unintended consequences of your intervention(s).