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Frequently Asked Questions

General

What is New Directions in Social Work?

New Directions in Social Work is an innovative, integrated series offering a distinctive teaching strategy for generalist courses in the social work curriculum at both undergraduate and graduate levels. The series integrates five texts with custom websites that house interactive cases, companion readings, and a wealth of resources to enrich the teaching and learning experience.

Where can I buy the books?

Books can be purchased from Routledge (http://www.routledge.com) or from Amazon, or many other e-bookstores. All books are available in paperback, hardback and eBook.

Can I get complimentary examination copies of the book(s)?

Yes, if you are an instructor designated to teach a social work course by a recognized Higher Education institution. To request a complimentary examination copy, go to the home page of Routledgesw.com, click the “view book details” button next to the text you want, then click the “request complimentary exam copy” link and fill out the form. Alternatively, you can visit the book’s product page on Routledge.com and click on the “complimentary exam copy” button and fill out the form.

How do I log in?

You can login via the log in form in the top right hand corner.

I have forgotten my password, how do I retrieve it?

When you sign up, either as an Instructor or Student, you will see instructions in the event that you cannot remember or did not save your password in a secure, retrievable location.

Students

Can I create notes on the interactive case studies?

Yes, if you sign up for an account you will be able to take notes on each case. You can save these notes and access them any time you log in.

How do I send my notes to my instructor?

After saving your notes pertaining to any single page on a case, you will see a brown e-mail button on the top right hand corner of the page. Clicking this will give you instructions to follow to send your notes for that page to your instructor.

If you wish to send your entire notes for the case to your instructor, navigate to your Notebook by clicking on the pencil icon in the Case Study Tools box located in the top right of any case studies page.

Instructors

How do I view the resources for the book I’m using?

Once you click on the “view book details” button for the book you’re using, the top button on the right side, “view instructor resources for this book,” will take you to the page with the instructor resources. You must be logged in as an instructor to view them. You can navigate to the resources via the grey navigation bar on the right side of the page.

Is there a place where I can view all the instructor resources for each chapter?

Yes, the new tab, “Instructor Resources by Chapter” on the left (accessible when you’re viewing the instructor resources for a book) organizes and links to all resources by chapter.

I have an old edition; can I still view the resources for this book?

Yes, on the Routledgesw.com homepage you can click on the edition you are using. This will take you to the resources for that book.

Was the Hudson City case based on the aftermath of Hurricane Sandy?

No, the case was conceived in April 2012. The author of the case worked for The Red Cross and was called away to help with the Hurricane Sandy relief efforts just as he was completing the case for this website.

Can my students send me their notes?

Yes, your students can use their account on Routledgesw.com to save and e-mail you their notes. They can also print the notes out and hand them in to you, or they can place them electronically via “drop box” into your school’s learning management system.

Can I send you feedback?

Yes! Please e-mail any feedback you may have to Samantha Barbaro, samantha.barbaro@taylorandfrancis.com

Cookies Issues

Are you an instructor?

After instructors have been logged onto the site for a long time, or have repeatedly logged in over time, bugs can cause the site not to respond to commands properly. We advise instructors to clear their local cache in order to solve this problem.

If you are not sure how to do this please click on the link below and follow the steps.

Clearing your local cache (http://www.wikihow.com/Clear-Your-Browser%27s-Cache)

Are you a student?

Tablet/Smartphone users

Some students have had trouble logging in to the site using tablets or mobile devices. This occurs because your device is not set up to receive and save cookies from RoutledgeSW.com In order to resolve the issue you will need to allow your device to save cookies from Routledge so that the website can record your progress.

This can be done by going in to your browser settings and accepting cookies.

If you are using an iPad, follow the steps below:

If you are using a device with Android technology, follow the steps below:

If you are using a Windows tablet, follow the steps below:

 

 

Technical Support

If you require any further help please contact your sales representative.