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Phase 2: Assess the Client System

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An assessment is a multidimensional examination of the agency of the extent to which the agency is meeting its goals. Assessment includes:

  • Users (Consumers)

    Feedback from users provides evidence of satisfaction with services. Evaluation tools must measure important aspects of agency services and be tested for reliability and validity.

  • Staff/Volunteers

    Feedback from staff and volunteers is given at the end of their shift about their last session. Data is made available to administrators, staff, and collaborators as one basis for program development.

  • Supervisors

    Supervisors monitor staff sessions and provide evaluation feedback on volunteer skills and difficulties.

  • Focus groups

    Focus groups of staff and volunteers provide qualitative information about the effectiveness of training and services as well as suggestions for program improvement.

  • System Data

    The computer system collects data automatically, including: number of calls, time of calls, and length of sessions. These data are useful in assessing program growth and planning future resource needs.

  • Social Indicators

    What do the user surveys say about the age, gender, income, and other demographics of individuals who are accessing these services? What additional information might RAINN want to collect in order to determine the extent to which the entire population in need is able and willing to access assistance in this particular service modality? Thinking about social indicators of the social problem of sexual assault, what do we know about who is a victim of sexual assault and who may face particular barriers to service?

  • Dual Assessment

    Using a dual assessment approach, think about how current policies in this area may be contributing to the problems that the target population faces, and policy changes that could make this service more available to those in need. In light of constrained resources, what are the policy implications of dedicating scarce treatment dollars into a service that may not be fully accessible to all of the groups who need the services? How could RAINN use its survey data to help make the case for increased policy attention to the problem of sexual assault.

My Assess Tasks

Review the RAINN assessment strategy. Note how this compares with a traditional agency.

Review the RAINN evaluation instruments. How easy are they to understand and answer? How comprehensive is the information?

Review your understanding of qualitative and quantitative data. How is each approach used to enhance the assessment of RAINN?

RAINN Sources of Evaluation

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