RAINN conducts quarterly evaluations of its services using a triangulation approach that includes: survey feedback from users, volunteers, and supervisors; system data about the sessions; and annual focus groups to provide qualitative data. Data is used to assess program effectiveness and to provide information for program improvement.
Evaluation tools must measure important aspects of agency services and be tested for reliability and validity.
This information is made available to administrators, staff, and collaborators as a basis for program development.
Multiple sources of data should be used evaluate agency goals, including information from users, staff, and computer-based information systems.
Use evaluation data to develop specific short-and long-term goals to improve agency services.
is collected by ROH, including: number of calls, time of calls, and length of sessions. These data are useful in assessing program growth and planning future resource needs.