RAINN
Phase 2

System Data

To practice reviewing and interpreting data for program planning purposes, view these examples of system data collected by RAINN (number of calls, time of calls, length of sessions, and referral resources). What story do these data offer about usage patterns, program growth, and future resource needs? How does presenting the data differently, as in the histogram below, provide different insights?

  • What might you find useful from the following data?
  • What questions are raised for program improvement or training?
  • How would you engage RAINN stakeholders in a review of these data?
  1. What information might you find useful from the histogram?
  2. Some sessions last longer than 2 hours. How can this information be used for program improvement or training? What else would you want to know about those sessions, and how would that additional information provide valuable context?
  3. What percent of sessions are shorter than 10 minutes? What questions about the program or the users are raised by this information?

Downloadable files