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System Data

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System data is collected by RAINN, including: number of calls, time of calls, length of sessions and referral resources. These data are useful in assessing usage patters, program growth and planning future resource needs. For example, the length of sessions shown in the histogram below can provide information about the typical length of sessions and the extent of unusually short or long sessions.

  • What might you find useful from the following data?

  • What questions are raised for program improvement or training?

Histogram
histogram
System Data
system data
  • What information might you find useful from the data in the histogram?

  • Some sessions last longer than 2 hours. How can this information be used for program improvement or training?

  • What percent of sessions are shorter than 10 minutes? What questions about the program or the users are raised by this information?

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