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Visitor Survey

Users provide feedback through a brief user satisfaction survey that pops up at the conclusion of a session. The survey focuses on the perceived helpfulness of the session, the user’s reported intent to use information and resources provided by NSAOH, perceived competence of the volunteer, and ease of use of the online hotline.

Visitor Survey
  • What barriers do you think exist to obtaining information from users after engaging in an online rape crisis session?

  • What question(s) not on this survey would you want to ask users of the service?

  • What can be done to encourage users to fill out the survey after their session?

  • Why is a high response rate important in a survey of users?

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Focus Groups

Click the button below to view the focus groups and focus group questions.