RAINN
Phase 2

Visitor Survey

Visitors to the online hotline provide feedback through a brief user satisfaction survey that pops up at the conclusion of a session. The survey focuses on the perceived helpfulness of the session, the user’s reported intent to use information and resources provided, perceived competence of the volunteer or staff member, and ease of use of the online hotline.

Visitor Survey
  1. What factors do you think contribute to a visitor’s likelihood of completing the evaluation? How could you try to overcome the barriers some visitors encounter that would make them less likely to provide their feedback?
  2. What question(s) not on this survey would you want to ask users of the service?
  3. Why is a high response rate important in a survey of visitors?

Focus Groups

Click the button below to view the focus groups and focus group questions.

Focus Groups