RAINN
Phase 4

Critical Thinking and Exercises

Critical Thinking and Exercises

  1. Would you refer a friend or client to the online hotline? Why?
  2. Overall, do you believe the online hotline is effective? Why?
  3. Only about one-third of hotline users filled out the evaluation form. What barriers do you think reduces participation? How does that influence the results?
  4. How should you operationalize “satisfied” for a program like this? Would you define satisfied as a mean score of 4 or 5, or a mean score of 3 or higher? Why?
  5. 16% of users are not satisfied with the online hotline (Score of 1 or 2). How do you think this compares to satisfaction rates at other, traditionally in-person, agencies? What can RAINN do to find out why these users are not satisfied?