In addition, qualitative information from Focus Groups provides information from volunteer staff about their perceptions of training, training needs, experience with use of the technology, and general feedback about the program.
Learn about the types of evaluation below, and then begin by reviewing your Notebook.
Evaluation of the online hotline focuses on both process evaluation, how and what services are delivered, and outcomes evaluation, how useful or effective were the services.
A process (formative) evaluation includes collecting information about the number of visitors, length of sessions, technical difficulties, types of situations discussed, types of services provided, and demographic information about users and perpetrators.
Outcome (summative) evaluation includes user, staff and supervisors perceptions of the usefulness of the online hotline, user satisfaction with the services and users’ intention to use services to which they were referred.
Answer the following questions
My Intervention Tasks
- Use the Excel or SPSS data files to develop and answer research questions based on the Visitor and Volunteer data.
- Describe the limitations of the RAINN data. What questions cannot be answered from the available data? Can RAINN be considered successful given these limitations? Why?
- Provide a summary of the evaluation. Given the evaluation data, write a brief summary about the effectiveness of the online hotline and what can be done to improve the program.