Our website is on the move! Please continue to enjoy the features found on this version, including the interactive cases and links to instructor resources. If you cannot find what you are looking for, or would like more information about the improved experience we are building, please message Tyler Bay ([email protected]).

Case Study Tools
  • RAINN Affiliates and Partners
  • Evaluation Instruments
  • Organization Chart
  • Ecomap
  • Data Files
  • My Values
  • Notebook

What the Data Cant Tell Us

While triangulation from users, staff/volunteers, supervisors and system data provide a wealth of information, the data cannot answer a variety of important evaluation questions. For example:

  • Why do some users take the online survey while others don’t?

  • Do users actually contact the resources to which they are referred?

  • Do users experience better psychological and physical health as a result of using the online hotline?

  • Do users who are not satisfied with the online hotline still receive benefits from using the service?

  • How many times does the same user access the online hotline?

  • To what extent do users of the online hotline refer others to RAINN services?

Answer the following questions

  • List two additional questions that cannot be answered from the RAINN survey data.

  • RAINN does not collect user demographic data from users. Do you believe RAINN should ask users for demographic data such as age, race and sex? Why?

Log in or sign up to take notes!

Review my Notebook


View, email, edit and print all of the notes you have taken about this case study.