While triangulation from visitors, staff/volunteers, supervisors, and system data provides a wealth of information, the data cannot answer a variety of important evaluation questions. For example:
Why do some users take the online survey while others do not?
Do users contact the resources to which they are referred? Do they benefit from these services?
Do users experience better psychological and physical health as a result of using the online hotline?
Do users who are not satisfied with the online hotline still receive benefits from using it?
How many times does the same user access the online hotline? What are the reasons for a repeat use?
To what extent do users of the online hotline refer others to RAINN services?
Answer the following questions
What are two additional questions that cannot be answered from the RAINN survey data?
Why would you want to inquire about these questions? How might you construct an evaluation approach to explore them?
RAINN does not collect demographic data from its users. Do you believe RAINN should ask visitors for demographic data such as age, race and sex? Why?