While triangulation from users, staff/volunteers, supervisors and system data provide a wealth of information, the data cannot answer a variety of important evaluation questions. For example:
Why do some users take the online survey while others don’t?
Do users actually contact the resources to which they are referred?
Do users experience better psychological and physical health as a result of using the online hotline?
Do users who are not satisfied with the online hotline still receive benefits from using the service?
How many times does the same user access the online hotline?
To what extent do users of the online hotline refer others to RAINN services?