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What the Data Cant Tell Us

While triangulation from users, staff/volunteers, supervisors and system data provide a wealth of information, the data cannot answer a variety of important evaluation questions. For example:

  • Why do some users take the online survey while others don’t?

  • Do users actually contact the resources to which they are referred?

  • Do users experience better psychological and physical health as a result of using the online hotline?

  • Do users who are not satisfied with the online hotline still receive benefits from using the service?

  • How many times does the same user access the online hotline?

  • To what extent do users of the online hotline refer others to RAINN services?

Answer the following questions

  • List two additional questions that cannot be answered from the RAINN survey data.

  • RAINN does not collect user demographic data from users. Do you believe RAINN should ask users for demographic data such as age, race and sex? Why?

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