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Rape Incest and Abuse National Network (RAINN) represents a new type of delivery system for human services: the provision of supportive services over the internet. Internet-based hotlines are emerging as a new form of service delivery for victims of sexual assault. The RAINN online hotline (ROH) began offering services in 2006. Since beginning operation, ROH has had about 2000 users per month. Can the ROH provide competent, ethical and accountable service delivery?
Written by Jerry Finn, Professor Emeritus, University of Washington, Tacoma

My Goals For This Case

  • Discover

    Become acquainted with the purpose, development and organizational structure of a unique agency to deliver online rape crisis services.

  • Identify

    Understand the data sources and methods of evaluation of this new agency.

  • Develop

    Develop your critical thinking and evaluation skills by working with RAINN evaluation data to assess the effectiveness of the program.

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