Rape Incest and Abuse National Network (RAINN) represents a new type of delivery system for human services: the provision of supportive services over the internet. Internet-based hotlines are emerging as a new form of service delivery for victims of sexual assault. The RAINN online hotline (ROH) began offering services in 2006. Since beginning operation, ROH has had about 2000 users per month. Can the ROH provide competent, ethical and accountable service delivery?
Written by Jerry Finn, Professor Emeritus, University of Washington, Tacoma