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Case Study Tools
  • Explore the town
  • Interaction Matrix
  • Mapping The Case
  • Ecomap
  • Perspective
  • My Values
  • Notebook

Phase 1: Engage with the Client System

Select a client below and begin by reading through their case file.

In the Engage phase, the social worker has two main goals:

  • Develop collaborative relationships with all key systems

    These include the client (or clients), as well as other systems in the client's environment that can be enlisted in the problem-solving process. These include agencies, neighbors, community organizations, places of worship, schools, friends, and relatives.

  • "Tune in" to the clients' narrative, or story

    The "tuning in" process, first articulated by Lawrence Shulman, includes getting in touch with the client's feelings about his or her situation, and the effects of culture, history, and social structure upon his/her story; it also includes getting in touch with your own feelings about these clients and the challenges they face.

My Engage Tasks

Read the case files for individual members of the family, including client histories, concerns, and goals. Take notes to help you remember each one.

Review each family member's ecomap, and learn about family relationships through the interaction matrix (these may always be accessed by clicking on the appropriate icons above). Based on these data, as well as case files, what unanswered questions do you have about the family member or members you are interested in? You may want to put these in your notes.

Peruse the town map of the Sanchez family’s community. What can you say about the resources in this community as they relate to your client’s goals? What resources not seen on this map do you think might be important?