Our website is on the move! Please continue to enjoy the features found on this version, including the interactive cases and links to instructor resources. If you cannot find what you are looking for, or would like more information about the improved experience we are building, please message Tyler Bay ([email protected]).

Case Study Tools
  • RAINN Affiliates and Partners
  • Evaluation Instruments
  • Organization Chart
  • Ecomap
  • Data Files
  • My Values
  • Notebook

Critical Thinking Questions

Answer the questions below

In your notebook, review the case file in the Engage section, and the evaluation instruments in the Assess section. Then answer the questions below.

  • Do you believe that a high satisfaction rating from users is evidence that the service is effective? Why?

  • How can a survey of staff and volunteers be shown to be a reliable instrument?

  • The RAINN system could match user satisfaction ratings with specific volunteers. Do you think that RAINN should do this? Why?

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